Frequently Asked Questions

Are concierge services included with my villa stay? +

Yes, every reservation includes our signature Pre-Arrival and In-Villa Concierge service. Our experts manage all logistics, from flight tracking to coordinating bespoke arrival experiences.

Do villas include daily housekeeping or private staff? +

Most of our premier properties include professional daily housekeeping. For ultra-luxury stays, private chefs, personal butlers, and dedicated chauffeurs are included or can be seamlessly added to your itinerary.

Can you arrange private transportation from Cabo Airport (SJD)? +

Absolutely. We provide VIP airport transfers using a fleet of modern, climate-controlled SUVs. Your driver will greet you at the terminal and whisk you directly to your villa for a smooth transition.

Is villa pre-stocking available? +

Yes. We offer a comprehensive grocery and bar provisioning service. Provide us with your list, and our staff will ensure your kitchen and cellar are fully stocked with fresh local produce and premium spirits before you walk through the door.

How do I book local excursions or spa treatments? +

Your dedicated concierge can arrange everything from private yacht charters and championship golf tee times to in-villa wellness treatments and guided desert tours through our vetted network of elite providers.

Are the villas safe and secure? +

Most of our villas are located within Cabo’s most exclusive gated communities, which offer 24/7 security patrols and monitored entry points, ensuring complete peace of mind and discretion for our guests.

Is high-speed Wi-Fi provided? +

Yes, all villas are equipped with high-speed wireless internet, suitable for remote work or streaming, though speeds can vary slightly based on the community's infrastructure.

Are child-care services or equipment available? +

We can coordinate professional nanny services and the rental of premium baby equipment (cribs, high chairs, pool fences) so your family stay is both safe and effortless.

Can I host a wedding or event at the villa? +

Many villas permit events with prior approval and an event fee. We can help you select a property that matches your event requirements and connect you with elite local planners.

Do the villas have infinity pools and hot tubs? +

The vast majority of our luxury inventory features private infinity-edge pools and heated hot tubs overlooking the Sea of Cortez or the Pacific Ocean.

What is the standard check-in and check-out time? +

Standard check-in is at 3:00 PM and check-out is at 11:00 AM. Early arrivals and late departures are subject to availability and may require an additional fee.

What is the cancellation policy? +

Cancellation policies vary by property and season. Generally, bookings are non-refundable within 60-90 days of arrival. We strongly recommend comprehensive travel insurance.

Is a security deposit required? +

Yes, a refundable security deposit is required for all villa rentals to cover incidental damages. The amount varies depending on the property's value.

Are pets allowed in the villas? +

Pet policies are property-specific. Some villas are pet-friendly with an additional deposit, while others maintain a strict no-pet policy. Please inquire with our concierge.

Which communities are the most popular? +

Palmilla, El Dorado, and Pedregal are highly sought after for their iconic views, proximity to fine dining, and established reputations for extreme luxury.

Are the beaches in Cabo swimmable? +

While many beaches in Cabo have strong currents and are not suitable for swimming, there are several "Blue Flag" swimmable beaches like Medano Beach and Chileno Bay. We can advise on the best locations for ocean access.

How far is the villa from downtown Cabo San Lucas? +

Travel times depend on the specific community. Pedregal is located within walking distance or a short drive from downtown, while Corridor communities like Palmilla are approximately 20-30 minutes away.

What is the best time of year to visit Cabo? +

Peak season is December through April, offering perfect weather. October and November are excellent for fishing and diving, while whale watching is best from January to March.

Is Cabo San Lucas safe for international tourists? +

Cabo remains one of Mexico’s safest premier destinations. The tourism zones and villa communities are heavily prioritized by local and federal authorities to ensure a secure environment for all visitors.